Gelligaer Surgery

01443 875333

Your rights & responsibilities – The Practice Charter

You have the right:

  • To be treated confidentially and with courtesy.
  • To be able to ask questions and make your own decisions.
  • To be kept informed about your health and treatment.

The practice operates a zero tolerance policy, the staff are here to help you. Our aim is to be as polite and helpful as possible to all our patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the practice manager who will be happy to address your concerns. Shouting, swearing and any form of threatening verbal of physical behaviour will not be tolerated under any circumstances. Patients who are abusive in any way will be removed from the patient list. Please help us to help you, and remember this is our place of work.

We respectfully request that if you are unable to keep an appointment you ring to cancel it, as it may then be offered to someone else. Patients who repeatedly do not attend for appointments without cancelling may be removed from the patient list. If you are registered for My Health Online you can cancel appointments using the internet.