Any patient with symptoms of new persistent cough and/or fever the advice is for the whole household to self-isolate for 14 days. If you symptoms are mild you do not need to call 111 or the GP. If your symptoms are worsening call 111 for advice.
The most vulnerable patients are now advised to start measures of social distancing for 3 months. This includes age over 70, pregnancy or underlying chronic health condition.
Public health Wales: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/
In order to protect the most vulnerable and maintain a working NHS through the upcoming months we have moved to a full telephone triage system. Our aim is to manage as much as possible remotely and reduce footfall through the surgery.
If you have a routine appointment booked with a GP or nurse DO NOT attend the surgery. A clinical staff member will telephone you the day of your appointment and advise you of the next steps.
If it is decided it is essential for you to be seen face to face we will make appropriate arrangements to see you as safely as possible.
Do not attend the surgery for any reason unless you have been advised to do so by a clinician.
We are now advising all patients to make their prescription requests either using their nominated pharmacy, via my health online, or e-mail (email@example.com)
We will send your prescription to your designated pharmacy. If you do not have a designated pharmacy please let us know your chosen chemist when you make your request.
It is anticipated this pandemic will cause severe strain to NHS services for an extended period. In order to protect the most vulnerable and not overwhelm the NHS it is essential to work together.
We have two sites, Gelligaer Surgery and Gilfach Surgery. The surgeries are open between 8.00 am – 6.30 pm Monday to Friday.
Telephone access available from 8.00 am to 6.30 pm.
Gelligaer surgery is open every day at 8 am, Gilfach Surgery closes on a Wednesday Thursday and a Friday afternoon, when closed the telephones are put across to Gelligaer Surgery and will be taken by a member of the practice staff, you are still able to book appointments at the closed surgery but just cannot physically visit. We are closed on Saturday and Sunday and all Bank Holidays at both sites.
Online patient services
You are able to register for My Health Online which will allow you to book appointments and order repeat prescriptions over the internet. See a receptionist for more details.
If you require urgent medical attention, please ring 111. This number is free to call from mobiles and landlines. You can also call 111 if you require health information and advice.
In an emergency, if there is a very serious or life threatening situation e.g. choking, chest pain, blacking out, blood loss you should phone 999. Please note this list is not exhaustive. If you think you need emergency assistance (are in an urgent situation with potential for serious harm of loss of life) you should not be discouraged from dialling 999.